Discover answers to your shipping and returns questions
Please note that it takes our warehouse team 1-3 business days to fulfil your order. Once your order is shipped, your order will take approximately 1-2 business days to get delivered if you select express postage, and approximately 3-5 business days
Standard postage approximately 3 - 5 business days: FREE for orders over $50 | $10 for orders worth $1 - $49. Express postage approximately 1 - 2 business days: $15 flat fee
Orders are processed and dispatched through our automated shipping system from different locations in the US. Please note that our warehouses are not open to the public for order pickups.
We can only accept a change of mind within 30 days after the item was delivered. Please contact us via our Contact Us page and send photos or videos of the condition of the product received. Please explain as well why you like to return the product.
We happily offer exchanges on flyscreens/window covers in their original condition. Please contact us via our Contact Us page to get more information on how to start an exchange.
If your package tracking status is unavailable, it may indicate that your order was packed out of hours and is awaiting collection. There could also be a delay or a temporary issue with the carrier's system. Double-check that the tracking number is c
To check the status of your package delivery, use the tracking number provided via email in your shipping confirmation. This tracking number can be used with the courier's tracking system (USPS, UPS, FedEx, etc).
All orders with a preorder item are split where the available items are shipped immediately while the preorder item is shipped as soon as it is restocked.
We provide return labels when necessary for the following product issues:. Please reach out to us via our Contact Us page here so we can assist you with your return. If your return reason does not fall under any of the categories above, you will be r
If you have not received a shipping notification email yet, please reach out to us via our Contact Us page with the correct shipping address and we'll do our best to assist you.
We happily offer exchanges on flyscreens/window covers in their original condition. Please contact us via our Contact Us page to get more information on how to start an exchange.
Shipping protection covers packages that are lost, damaged, or stolen during transit. Coverage takes effect immediately following checkout and continues until goods are delivered and received safe and sound by the customer. It is like shipping insura